Welcome to the sustainability report
We at MAM pay close attention to the effect our operations have on the well being of babies, our employees and the environment.
To best accomplish this, we develop our products using the expertise of our stakeholders, use only the best raw materials for production, our employees enjoy working conditions to European standards around the world and we employ sustainable, environmentally friendly processes.
We would like to clarify the basis of our development process in this report to demonstrate how seriously we take our environmental, economic and social responsibility. The MAM sustainability report was created according to the Global Reporting Initiative G4 guidelines and can be found in the download area.
Vision and values
We at MAM want to use our abilities to make the world better. Responsible and far-sighted. Because the babies of today are the parents of tomorrow. This vision thrives on principles and values to become reality. These are ours...
Good relationships with our stakeholders in all areas are important - from product development to production, distribution and sales. To keep on actively working together with parents, doctors, suppliers and others we constantly maintain and improve our contacts.
„I know what keeps babies healthy. That helps you in product development. I benefit from your research and development.“
„Our baby is the most important to us. We want only the best for our child - high quality, practical, safe. You listen to our wishes and continue to improve your products.“
„We need each other and work together. I produce with your tools.“
„I advise, support and I know what babies and mothers need. I give you feedback about your products and you support me with soothers & other products.“
„We can rely on each other. You make your products with care and deliver them on time. We look after sales.“
„A good work atmosphere needs enthusiasm. I feel good at MAM and that makes me satisfied and dedicated in my work. This is what makes high quality baby products.“
Success and failure
Anyone who wants to create a perfect product, must also be ready to fail. For the MAM Perfect, our technicians worked on and rejected many ideas, sketched teat shapes and printed 3D prototypes.
Here is an overview.
It started with a pencil and a blank sheet of paper. Thomas Rohacek, head of product development at MAM, came up with the first sketches for soothers. Quite a few ended up in the trash. He knew that “You have to be patient to create a successful, production-ready product”. So he kept drawing and came up with the extra thin teat neck. Afterwards, his designs were used to build a plastic, 3D prototype and graphic artists designed different soother shields. In all, the process lasted four years. And in 2010 it was finished: Since then, the MAM Perfect has been in shops with its exclusive shape and a variety of motifs!
Success has many parents
The MAM Perfect soother should be perfect: healthy and practical for babies, easy to clean and sustainably produced. That’s why we develop together with our stakeholders. Here is what some have to say.
What was important in the development of the MAM perfect?
My vision was always to combine medical and aesthetic standards. The products should be perfect and provide enjoyment across the line!
How is the MAM Perfect orthodontically healthy?
Especially around the incisors, the teat should be as thin as possible to minimise negative effects on the teeth and jaw.
Dr. Michael Bertl
dentist at the University Dental Clinic in Vienna
How do you produce an extremely thin teat neck that is still tear-resistant?
The teats are hollow on the inside. In order to make them, we need a certain minimum thickness for the silicone walls. We had to rethink the manufacturing process to make a thinner teat neck.
Head of Product Development at MAM
What is so special about the MAM Perfect and its thin teat neck?
The MAM Perfect minimizes the risk of malocclusions such as an increased overbite or open bite.
Dr. Yvonne Wagner
dentist and specialist for preventive and paediatric dentistry
What is special about the packaging?
Our multi-purpose packaging has been so well received that we have expanded the concept to the other MAM pacifiers. Now all MAM soothers can be easily and hygienically stored, taken anywhere and sterilised in the microwave using very little energy.
Team lead Product management MAM
Accident free in everyday baby life
Standards are not just met at MAM, they are exceeded: Our products have been free from Bisphenol (BPA) for quite some time and we also do not use PVC or Phthalate. Peter Röhrig explains why that is so important to us.
"We only produce as much as needed.”
In Vaskeresztes our MAM products are assembled, packaged and shipped. The team ensures intelligent logistics that preserve resources and the environment.
Production on demand lies at the heart of conserving resources. Logistics places a high demand on production manager Gabor Csik and his team as they coordinate orders from around the world with supply and delivery schedules. If, for
example, MAM Brazil orders 10,000 “Start” pacifiers, then exactly 10,000 pieces are produced and shipped. “There is no overproduction, resources are not wasted and we don’t generate any unnecessary waste,” says Gabor.
Quality from Austria
Production on demand is of course a challenge for the suppliers. They, too, have to be flexible. Strict, constantly monitored quality criteria must be met to become a MAM supplier. 85% of the suppliers are located in Austria. This also means a short transport route to Vaskeresztes. Of course, not having to ship individual items back and forth across Europe or even the entire world is good for the environment too.
The MAM production site in Vaskeresztes is committed to uphold strict environmental guidelines. Since 2007, it has been certified to ISO 14001, the international environmental management standard. Among other things, MAM has pledged the efficient use of energy: In 2013 we had an energy-efficiency check made which provided recommendations to reduce CO2 emissions from lighting, machinery, ventilation, heating, air conditioning and other operations. These recommendations are gradually being implemented. Furthermore, other energy efficient measures such as switching to LED lighting are being effected. The long-term goal: climate neutrality!
I still have a question...
Safety for their babies - that is the topic that interests our customers the most. Each year, MAM answers about 16.000 consumer enquiries. Here are a few of the most common...
They are twisted, squashed, scalded and otherwise abused:
Before they are allowed to land in the hands and mouths of babies, MAM products undergo a series of tests.
Bottles are checked, too
The same as for soothers, MAM makes sure that bottles can stand up to constant use in babies’ hands and mouths: Are they resistant to ageing? Do they stay sealed? Does as much liquid fit inside as it says on the outside? Is the printed scale accurate? Anti-Colic bottles must withstand a 170 cm high drop test and their self sterilising ability is also checked. Additionally, the bottle teats are individually checked with a digital camera. Is the surface free of defects? The surface adhesion of the printing is tested here in this photo.
Fit for baby teeth
Toothbrushes must also pass a series of tests to prove they are ready for everyday use. To ensure that daily brushing and intensive use do not damage the bristles, they are artificially aged during our quality tests. If they pass, we know they will last a long time. They also have to withstand a pull of 22kg without ripping out of the brush head. The toothbrush itself must survive 75,000 cycles in a fatigue test without breaking.
Only the best make it through!
Squeezing, puncturing, scalding, tearing.....we try everything we can imagine to destroy our soothers. Only when we fail at this are we satisfied, since then we can be sure that they are making babies happy and not hurting them. We check the durability and surface adhesion of the printing (see photo), soothers are put in an oven at 70°C, boiled in water six times for 10 minutes each, run through a dishwasher six times in a row and have to survive a fall from 170 cm without breaking.
A child hangs on a soother
Imagine a small child hanging on a soother. That's 12kg of pull that a soother has to withstand without tearing away from the shield. What’s more, the soother undergoes an artificial ageing process, spending seven days in an oven at 70°C. From countless experience, we also know that a soother will easily survive being stepped on by an adult.
Rewards for hard work
Not only in the production facilities in Hungary and Thailand, MAM offers employees benefits beyond their pay.
MAM employees are offered massages in Vaskeresztes. They also have free access to the swimming pool and fitness centre in the village, can take language courses and receive care from the company physician: Preventive care, eye exams, mammography and immunisations are free. Should personal problems arise, MAM provides financial and legal support. A company bus can be used fee of charge to get to and from work.
In Hat Yai our MAM employees and their families receive supplemental insurance and a medical exam every year. We also pay for special examinations should they be required. MAM Thailand pays more than half of the child care fees up to the age of 4 and supports their education from an in-house Kindergarten up through the 12th year of school. MAM employees have more holidays than the usual in Thailand.
What MAM employees say
The well-being of babies who come into contact with our products is our highest priority. Equally important to us are the people that contribute to flawless manufacturing: our employees in production and all of our office staff. Here they tell us why they like working at MAM.
MAM is like a large, international family. Though we are divided among different continents we all share the same goal: to make the time parents have with their babies as relaxed as possible with the help of our products.
I like working at MAM because I can use my creativity, realise my visions and make my own, small contribution towards the positive development of the world and its people.
Technical Product Management
I enjoy working at MAM because of their focus on quality products, long term focus, and social consciousness.
For me, every day at MAM is like a Kinder Surprise Egg with lots of fun and excitement. We work in small teams and the job activities are very diverse. Variety is guaranteed and that provides a lot of enjoyment. I especially enjoy the consumer trade shows where I can personally show MAM products to parents, advise them and share in their happiness as parents.
Consumer Trade Show Marketing
Working at Mam is reason of pride for me. It is a company that transmits a lot of security, has a great working environment and is a true family. Having easy access to my managers and general manager is a great satisfaction.
It gives me great pleasure to come to work every day. Not only do I make great baby products, I can be a mum myself. My children grew up with MAM products and they think it’s great that I make soothers for babies all around the world.
MAM promotes research
We maintain a constant exchange with doctors, scientists, developmental pedagogues and other specialists, support their work and prepare their findings in an easy to understand format. Together with them, we have also started a research initiative in the field of infant health. Here is an overview.
In 1996, we initiated and supported the founding of the “International Children Medical Research Society” (ICMRS). Based in Wollerau, Switzerland, the company conducts independent research on infant health. They receive research contracts from MAM, and other companies as well. We use the results of the studies for educational work and to improve our products.
Working against SIDS
Especially close to the heart for us is the topic if SIDS (Sudden Infant Death Syndrome). International studies have shown that using a soother when going to sleep reduces the risk of SIDS. Therefore, we are continuously working together with international researchers to improve our products in this respect. In 2014 we have also taken over the “Silver Sponsorship” for the International Conference on Stillbirth, SIDS and Baby Survival.
Interview with Dr. Wagner
For babies and toddlers healthy teeth are very important. Dr. Yvonne Wagner is a dentist and specialist for Preventive and Paediatric Dentistry and talks about two projects for oral health, the interesting results and collaborating with MAM.
A smaller footprint
The carbon footprint is a measure of environmental impact resulting from production and use. For our Anti-Colic bottle, 98% of the CO2 produced during a product life cycle including daily use for 6 months actually comes from using the bottle. This corresponds to warming, cleaning and sterilisation. Only 2% comes from the raw materials, production, packaging, transport and disposal.
Soother art & upcycling
The MAM “2nd Life” contest: Students of the University of Applied Arts in Vienna were given a large number of soothers – and a task: The young designers would use them to create something entirely new.
Please, do not dispose!
As the students of Applied Arts have shown, old MAM soothers are just too good to end up in the trash. For example, they used them to make drawer handles and crafted them into a mobile, lamps and a fruit bowl. Be inspired by their finished works of art. And for those who want to give it a try, there are crafting tips and instructions for creating your own masterpiece on our Website.